Greenville County Among Finalists for Call-Center Operation
Oct 25, 2021 07:12AM
By David Dykes
(Pictured: Jonas Dahlberg - Transcom CEO)
A Swedish-based company is considering Greenville County for
a new call-center operation that ultimately could employ 500 people and offer
entry-level salaries of $14.50 to $16 an hour.
Transcom officials said Greenville is among at least three finalists and the
company plans to make its location decision by the first week of November.
The officials wouldn’t disclosed the other finalists, but said they started
with 125 U.S. cities under consideration.
The project would involve a $5 million capital investment. Leadership and
management positions would pay $50,000 and higher, the officials said.
Greenville has “a really positive environment“ and “probably most important a
workforce that we’re confident we can sustain for many years,” said Donald B.
Berryman, Transcom’s EVP - chief commercial officer, North America.
“We’re not looking to come in and build a call center and hire people and then
The facility would be the company’s U.S. operational hub, he said.
The company still must work out economic development details for locating in
South Carolina, Berryman said. The county has offered training incentives, he
“Greenville’s pretty-well equipped to bring business in and really encouraging
and accommodating for bringing in new businesses. We found that to be a real
plus,” Berryman said.
According to its website and Transcom officials, the company has 30,000
employees at 50 contact centers and a large network of home agents, across 23
countries, delivering services in 33 languages to international brands in
Transcom is a privately owned company. Altor Fund IV is the majority owner.
In a second quarter report for 2021, Jonas Dahlberg, president and CEO, said
Transcom continues to grow strongly, with 11 percent organic growth in the
second quarter compared to the same quarter last year.
He said the growth is primarily driven by continued positive development in the
eCommerce and tech sector, growing 32 percent and amounting to 42 percent of
total revenue in the quarter.