Pamela Evette, President/CEO
Quality Business Solutions, Inc. is a certified woman-owned company that offers HR, payroll, back-office, worker’s comp, and leadership and team development solutions and services. Founded in 2000, the company is headquartered in Greenville, with an office in Kanawha County, W.Va., and offers products across continental United States.
What are the keys to your company’s rapid growth?
QBS continues to build strategic partnerships with vendors outside of the PEO/ASO industry. These relationships, alongside positive client referrals and word of mouth, are a main driver of revenue growth. Continuous and ongoing regulation changes have also had an impact on our industry. Business owners and leaders realize how important it is that they are in compliance. By partnering with QBS, businesses gain expertise in this area, and QBS shoulders some of the risk and liability. As the economic climate continues to fluctuate, companies are looking for ways to reduce costs and mitigate risk. QBS provides solutions to address both of these needs.
What do you see as your company’s greatest opportunities in the future?
Even though we are currently operating in 48 states, with the increasing regulations and compliance issues surrounding our industry, we believe that the need for our services will only continue to grow nationwide. As we look to the future, we are intentionally working to expand our reach within our home state of South Carolina. We are also focused on expanding our reach and partnerships within the women-owned and minority-owned space, as we are active members of both WBENC (Women’s Business Enterprise National Council) and WPO (Women’s Presidents Organization).
What are your biggest challenges and how do you plan to overcome them?
Our key to rapid growth is also one of our biggest challenges. We believe that regulations will continue to shift, change, and likely expand—specifically those around ACA, employment, and labor. At QBS, we are constantly working to stay in front of all of these changes in order to best serve and protect our clients. In addition to this, as we’ve grown quickly, it’s been very important to us to maintain our culture and keep our systems and processes in line with the growing needs of our employees and clients. Realizing this, we’ve taken the time to hire incredible people, invest in technology, and invest in our people through leadership and team development training.
What is your strategy for innovation?
Being innovative is a core value at QBS. We are constantly looking at ways that we can improve our systems, processes, and technology. Within our team, we empower our employees to bring us creative solutions and ideas they believe could lead to improved efficiency, effectiveness, and added value to our clients. We realize that we are strongest if we work collectively as a team, utilizing the strengths of each of our team members, to seek continuous improvement and growth personally, professionally, and as an organization.
Who do you consider to be your mentor/mentors in business?
My father has always been a mentor and role model for me my entire life. Even though he passed away when I was still fairly young, he taught me that nothing is given to you in life—you need to work hard—your life is what you make it. He also instilled in me the importance of having a high level of integrity and high ethical standards. It is because of him that I know the importance of respecting others and valuing others’ contributions and opinions. In addition to my father, I am currently part of a peer group, the Zenith II group under the Women’s Presidents Organization. This group is made up of incredible female CEOs who are not only leading large, successful businesses, but also are dedicated to positively impacting the world and building up the next generation of women leaders.
How is your company legally structured?
Quality Business Solutions is a C-Corp.
How much money did you use to start your business?